common questions

  • Are the platform services free?

    The platform offers some free services, such as a library of video lessons in addition to direct questions, and teachers on the platform provide a number of free group classes. As for the paid services, they are priced by each teacher separately, and these fees are the main income of the teachers on the platform.

  • What are the curricula covered in the platform?

    The lessons platform relies on a large network of teachers, where governmental in Egypt in addition to covering capacity courses, achievement and SAT tests. There are also many teachers on foreign languages

  • How is the quality of teachers controlled on the Score platform?

    The Score platform is an open platform, and any teacher has the right to register and provide lessons, and there is a service on the platform to document the teacher's account, where an academic interview is conducted with the teacher and to verify his university degree and contact information, and upon passing the interview, a notarized mark is placed on his personal page to confirm that The teacher has undergone an academic audit.

  • What is the study groups service?

    The study groups service is the electronic representation of the classroom, where a group of students meets with their teacher who provides them with visual educational content in addition to tests and assignments and also provides interactive group virtual classes, as it is a space for discussion between the teacher and his students. And access to these groups is done by inviting the teacher to the students or through the group link, which is shared by the group teacher.

  • What is the payment mechanism on the platform?

    The platform uses the principle of the electronic wallet, whereby the student adds credit to his account using any of the payment methods or through the subscription coupon, and then he can pay subscription fees for study groups or direct individual lessons with teachers.

  • What should I do if I don't like the teacher's performance?

    It is possible at any time to file a complaint and request a refund of fees in case there is any problem with the teacher or a technical problem in the platform, and at the beginning the request is directed to the teacher, and if he agrees, the amount will be returned, and in case the teacher refuses, the student relations specialist on the platform reviews the complaint And make sure of it and take the appropriate decision according to each case.

  • Can I attend live lessons from mobile?

    Yes, you can browse the platform and attend lessons from mobile, either by using the browser or through the platform's mobile application.

  • What are the stages covered in the platform?

    The platform's teachers cover all academic levels, from the third year of prep 3 to the third secondary school

  • How can I reach the teachers on the platform?

    Through the search screen on the platform, where it is possible to access the teachers ’pages, learn about their experiences and the comments of their students.

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